Returns & Refunds for Cambridge Heath Florist Orders
Our Fresh Flowers Guarantee in Cambridge Heath
At Cambridge Heath Flowers, we take immense pride in delivering only the freshest flowers to our customers across Cambridge Heath. Whether you are a household or a business, our commitment is to provide blooms that are vibrant and long-lasting. If your order is anything less than perfect, rest assured our Returns, Refunds & Complaints policy is designed to put things right with care and efficiency.
Policy on Damaged or Faulty Flowers
We understand how disappointing it can be to receive flowers that have been damaged during transit. Please inspect your arrangement promptly upon arrival. If any item is damaged or faulty, kindly report this to us within 24 hours of delivery. We may request a photo for our records and so we can identify any persistent issues with our delivery partners.
For qualifying reports, we offer a replacement delivery or a full refund, depending on your preference. Our goal is always to resolve the matter quickly so you or your recipient can enjoy a beautiful, fresh bouquet as intended.
Freshness Window & Satisfaction
All Cambridge Heath Flowers arrangements are backed by our Fresh Flowers Guarantee. We guarantee that your flowers will remain fresh for at least 5 days from the day of delivery, provided they are cared for according to the included instructions. Should your flowers wilt or deteriorate within this window due to reasons within our control, please contact us with proof of issue. We will offer either a replacement or a refund, so you can order with total confidence.
Refund and Replacement Options
Your satisfaction is our priority. If your flowers do not meet your expectations for freshness or arrive damaged, you may choose between:
- Full Refund: Processed to your original payment method within a standard time frame.
- Replacement: A fresh bouquet delivered to the same address, at the earliest suitable time.
Our local team works hard to ensure every order meets the highest possible standard, so please do not hesitate to let us know if you need assistance.
How to Raise a Complaint
If you have any issues with your order or our service, we encourage you to let us know as soon as possible. We take all feedback seriously, and see every complaint as a chance to improve. To submit a complaint, please reach out through our official contact form or visit us in-store during opening hours. Provide your order details and a clear description of your concern. Our experienced team will acknowledge your complaint promptly and work with you to reach a resolution you are happy with.
Your Trusted Local Cambridge Heath Florist
Cambridge Heath Flowers is proud to serve households and businesses in and near Cambridge Heath. As a trusted local florist, we value your custom and support. Our returns and refunds policy embodies our commitment to excellence and customer satisfaction. Shop with confidence knowing that your happiness, and the freshness of your flowers, is always guaranteed.
