Welcome to Cambridge Heath Flowers. By accessing or using our website and placing an order for flower delivery online, you agree to be bound by the following Terms & Conditions. These terms set out the rights and obligations for customers using our services in Cambridge Heath and the surrounding areas. We recommend that you read through these terms carefully before placing your order. If you have any questions regarding these Terms & Conditions, please contact our customer services team during business hours. These terms apply to all customers ordering flower arrangements and related services via our website.
Cambridge Heath Flowers offers a seamless online ordering experience for customers seeking fresh, professionally arranged flowers delivered in Cambridge Heath and neighbouring locations. To place an order, customers should select products, add them to the online shopping basket, review their choices, and proceed to the secure checkout. Please ensure all recipient and delivery details are accurate, as errors may result in delays or non-delivery. Once an order is submitted, you will receive an automated confirmation email acknowledging receipt of your order. Please note that this confirmation does not constitute final acceptance of your order. Your order will be formally accepted once payment has been processed, availability confirmed, and arrangements made for delivery on the specified date.
In some instances, items featured on the website may become unavailable due to seasonal variability or supply constraints. If a flower or item in your selected arrangement is unavailable, we reserve the right to substitute it with a similar bloom or product of equal or greater value, ensuring the overall aesthetic and value of the bouquet is maintained. We will make reasonable efforts to notify you of any significant substitutions prior to dispatch.
Our flower delivery service operates throughout Cambridge Heath and its local areas. Delivery times and dates are subject to availability and may vary during peak seasons or exceptional circumstances. While we endeavour to fulfil all deliveries at the requested time and date, unforeseen factors such as adverse weather, road conditions, or supply chain disruptions may occasionally affect our schedule. Where delays are anticipated, we will notify you as soon as practical to arrange an alternative solution if possible.
Customers are responsible for providing the full and correct delivery address, recipient name, and contact details. Cambridge Heath Flowers cannot be held liable for any issues arising from inaccurate, incomplete, or ambiguous delivery information. In multi-occupancy buildings, courier drop-offs, or where recipients are not available at the delivery address, flowers may be left with a neighbour, at a safe location, or as further instructed at your own risk. Where it is not possible to effect delivery, flowers may be returned to our base and a further delivery attempt made; additional delivery charges may apply in such scenarios.
All online payments for flower delivery in Cambridge Heath and surrounding areas must be made in full at the time of ordering via our secure payment portal. We accept major credit and debit cards and other online payment methods as specified at checkout. All prices include VAT and are displayed clearly prior to purchase. By placing an order, you confirm that the payment information provided is accurate, authorised, and that sufficient funds are available to fulfil the transaction.
Once a transaction is successfully processed, we will issue an email receipt for your records. If we encounter issues with payment authorisation, we reserve the right to delay or cancel your order until valid payment has been received. Cambridge Heath Flowers undertakes to process your financial information in accordance with current data protection laws and take reasonable steps to ensure your data remains secure.
You may cancel or amend your order by contacting us no later than 48 hours prior to the requested delivery date. This time frame is necessary due to the perishable and bespoke nature of our products, as well as the order fulfilment process. For cancellations or amendments requested less than 48 hours before delivery, we cannot guarantee changes and reserve the right to retain the payment in full unless otherwise required by law.
If you wish to change the delivery address, recipient name, or selected bouquet, please inform us as soon as possible. We will make reasonable efforts to accommodate requests; however, changes may not always be possible once your order has entered the preparation or delivery phase. Where applicable, additional charges may arise from amendments.
In the unlikely event that we are unable to fulfil your order due to circumstances beyond our control, or where an order must be cancelled by us, you will receive a full refund using your original method of payment. Gift vouchers and promotional codes, where used, may be subject to separate terms and cannot be refunded or exchanged for cash unless the law requires otherwise.
At Cambridge Heath Flowers, we take pride in the quality and freshness of our flowers. Each arrangement is prepared with care to ensure it reaches its recipient in optimal condition. As flowers are natural products, variations in colour, size, and lifespan are expected. We aim to match bouquets to their depiction on the website, but reserve the right to make substitutions as necessary, especially when a particular seasonal flower is unavailable. Substitutions will be made judiciously to preserve the spirit and value of your original selection.
If you believe the flowers received are not of satisfactory quality or were damaged in transit, please contact us within 24 hours of delivery, supplying clear photographs and a description of the issue. We will review your concerns and offer a remedy, which may include replacement, partial refund, or other appropriate solution as determined at our discretion.
Our liability for losses you suffer as a result of our breach of these Terms & Conditions is strictly limited to the purchase price of the order you placed. We accept no liability for any loss of profits, goodwill, business, opportunity, or indirect or consequential loss that may result from the use of our website or services, including for flower delivery across Cambridge Heath and surrounding areas.
While we endeavour to ensure your online experience is secure and that personal data is protected when using our website, we cannot guarantee the site will be free from errors, interruptions, or viruses. Cambridge Heath Flowers is not responsible for any technical issues, delays in communications, or failures of electronic delivery caused by events or circumstances outside our reasonable control, including (but not limited to) natural disasters, acts of terrorism, strikes, or internet outages.
Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury resulting from our negligence, for fraud, or for any other liability which cannot be excluded or limited by law.
All content included on our website – including, but not limited to, images, logos, text, design, and graphics – is the property of Cambridge Heath Flowers or our licensors and is protected by UK and international copyright, trademark, and intellectual property laws. You may access, view, and print individual pages for personal and non-commercial use only. Any other use, including the reproduction, modification, distribution, or republication of content without express permission, is strictly prohibited.
Your privacy is important to us. We process all personal information in accordance with applicable UK data protection legislation. When placing an order, you consent to us storing and using your details for the purpose of processing and delivering your order, and for communicating with you about your purchase. We will never share your information with third parties except where necessary to fulfil your order or where required by law.
Cambridge Heath Flowers strives to deliver outstanding customer service at all times. If you are dissatisfied with any aspect of your flower delivery or the ordering experience, please contact us promptly to discuss your concerns. We aim to acknowledge and address all complaints within a reasonable timeframe and to resolve issues fairly and efficiently. These Terms & Conditions do not limit or affect your statutory rights as a consumer.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them, their subject matter, or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. Both Cambridge Heath Flowers and our customers agree that the courts of England and Wales will have exclusive jurisdiction to resolve any legal actions relating to these terms.
We reserve the right to amend these Terms & Conditions at any time in order to reflect legislative or regulatory changes or improvements to our business processes. The updated terms will be displayed on our website with immediate effect from the time of publication. Serving customers in Cambridge Heath and surrounding areas, these terms represent the entire agreement between you and Cambridge Heath Flowers regarding use of our website and services and supersede any previous agreements or understandings.
If any provision in these Terms & Conditions is deemed invalid, illegal, or unenforceable by a competent authority, such provision shall be modified to the minimum extent necessary or, if not possible, deleted, so that the remaining terms shall continue in full effect. Neither party shall be deemed to have waived any right under these terms by failing to enforce a right or provision on any particular occasion.
Thank you for choosing Cambridge Heath Flowers for your online flower delivery requirements in Cambridge Heath and the surrounding areas. We look forward to serving you with beautiful, fresh floral arrangements delivered punctually every time.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cambridge Heath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cambridge Heath.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
